Neova Participation Insurance Inc. operates its business continuity management system under the following objectives and principles:

Ensure personal safety is the top priority in disasters and emergencies.
Establish processes and take appropriate measures to meet business continuity requirements.
Conduct business impact analysis and define recovery strategies, then create a business continuity plan based on these analyses.
Ensure the business continuity plan is adequate, up-to-date, and aligned with the organization’s goals and priorities.
Inform employees about the business continuity plan according to their roles and responsibilities and provide periodic training on their duties.
Identify internal and external dependencies as part of the business impact analysis and classify operations by their importance to determine the required activity level in the event of a disruption.
Develop a business continuity and emergency action plan to determine the actions and measures to be taken in case of an emergency or unexpected situation. Ensure regular drills are conducted to guarantee the plans' functionality during emergencies.
Take measures against risks that could threaten business continuity and implement preventive controls.
Perform risk assessments for critical services identified through the business impact analysis and carry out risk mitigation activities to minimize potential downtime and impacts from risks.
Procure the internal and external resources required to implement the business continuity plan and ensure its relevance and sustainability.
Evaluate suppliers' business continuity capabilities supporting critical service provision.
Measure and report the effectiveness of the business continuity management structure through performance indicators and carry out continuous improvement activities.

Neova Participation Insurance Inc. is committed to establishing, operating, continuously reviewing, and ensuring the sustainability of a planned and effective business continuity management system with a continuous improvement approach.